Track your order
Track Your Order
Thank you for shopping with us! To help you stay updated on the status of your order, we offer a convenient order tracking service. Please follow the steps below to check your order information:
How to Track Your Order
Log in to Your Account: Visit our website and log into your account. If you are a new user, please register for an account first.
Go to the Orders Page: After logging in, go to the “My Account” section and click on “Order History” or “My Orders.”
Select Your Order: Find the order you want to track and click on the order number or the “View Details” button.
View Tracking Information: On the order details page, you will see the current status of your order along with tracking information. If the order has been shipped, you will see the shipping company name and tracking number.
Log in to Your Account: Visit our website and log into your account. If you are a new user, please register for an account first.
Go to the Orders Page: After logging in, go to the “My Account” section and click on “Order History” or “My Orders.”
Select Your Order: Find the order you want to track and click on the order number or the “View Details” button.
View Tracking Information: On the order details page, you will see the current status of your order along with tracking information. If the order has been shipped, you will see the shipping company name and tracking number.
Order Status Descriptions
- Pending: The order is being processed and has not yet shipped.
- Shipped: The order has been dispatched, and you can use the tracking number to check the delivery status.
- Delivered: The order has been successfully delivered.
Frequently Asked Questions
I haven’t received a tracking number. What should I do?
- If your order has shipped but you haven’t received a tracking number, please check your email, including your spam folder. You can also contact customer service for tracking information.
Tracking information hasn’t updated. What should I do?
- Sometimes the shipping company may take time to update tracking information. Please be patient; usually, updates will be available within 24 hours. If there are still no updates, please contact customer service.
I haven’t received a tracking number. What should I do?
- If your order has shipped but you haven’t received a tracking number, please check your email, including your spam folder. You can also contact customer service for tracking information.
Tracking information hasn’t updated. What should I do?
- Sometimes the shipping company may take time to update tracking information. Please be patient; usually, updates will be available within 24 hours. If there are still no updates, please contact customer service.
Contact Us
If you encounter any issues while tracking your order, feel free to reach out to our customer service team:
- Email: support@sunshinemall.shop
Thank you for your support and understanding! We look forward to providing you with quality products and services!
