Return & Refund

Return & Refund Policy

Thank you for choosing our household and cleaning products! We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your purchase, we offer a flexible return and refund policy to ensure your rights.

Return Policy

1. Return Period: You can request a return within 30 days of receiving the product.
2. Return Conditions:
   • The product must be unopened and in its original packaging.
   • Please include proof of purchase (such as order number or receipt) with your return.
3. Products Not Eligible for Return:
   • Opened or used products (unless there is a quality issue).
   • Special custom or personalized products.

Refund Process

1. Submit Return Request: Please submit your return request via our customer service email (support@example.com) or through the contact form on our website.
2. Confirm Return: Our customer service team will review your request within 1-3 business days and confirm the return details.
3. Return the Product: Send the product back to the specified address according to the return instructions. Please keep the shipping receipt for reference.
4. Refund Processing: Once we receive the return, we will process the refund within 7 business days and return the amount to your payment account.

Shipping Costs

• Return Shipping Costs: We will cover the return shipping costs if the return is due to a quality issue. In other cases, the return shipping costs will be borne by the customer.

Important Notes

• Refunds will be processed within 7 business days after confirming the return, but the exact time to receive the funds may vary depending on the payment method.
• If you have any questions during the return process, please feel free to contact our customer service team, and we will be happy to assist you.

Thank you for your support and understanding of our products. We look forward to providing you with better service!